Refund policy

Returns & refunds

Every Shop Premium Gifts item is made to order just for you, so we can't accept returns or exchanges for sizing or change of mind. Please check our Size Guide before you order.

If something's wrong, we'll make it right

If your order arrives misprinted, damaged, or you received the wrong item, we'll send you a free replacement or give you a full refund, whichever you prefer.

Just contact us within 30 days of delivery with your order number and a photo of the issue, and we'll take care of it.